SATISFACTION GUARANTEE

The services "Opening the package upon delivery" and "extended return period" cover all products sold by AXA ROTEAL SRL and are valid for both individuals and legal entities that have purchased products from www.herbaris.ro.

Note: ''200% Satisfaction Guarantee'' is a commercial statement by the website owner intended to highlight AXA ROTEAL's customer orientation by offering two additional services to the consumer, intended to increase their confidence in the products and the way of marketing (a return period longer than the legal term as well as the option of opening upon delivery). This statement is not defined as a guarantee of conformity within the meaning of the applicable legislation, since the cosmetic and cleaning products marketed on this website do not fall under this obligation.

How does the service work?

Upon receipt of the order, you can ask the courier to open the package to check the condition of the product(s).
This service only offers you the opportunity to check if the product is in perfect condition, not the opportunity to check -test- the product.

If, after opening the package, you find that the ordered product is not in perfect condition for delivery and shows signs of impact, scratches or other aesthetic problems, we recommend that you refuse the order. To refuse the order, you must complete a Report of Findings, in the presence of the courier at the time of delivery. The report cannot be completed after the courier has left.
If you opted for cash on delivery, you can request to open the package before or after you have paid for the order, but only in the presence of the courier.
If you paid for your order online and after opening the package you decided to return the product, the amount paid online will be refunded to the account from which you made the payment, as soon as possible.
In the case of orders containing multiple products, if after opening the package(s) upon delivery you find that one of the products is not in perfect condition and you decide to refuse it, the procedure involves returning the entire order, implicitly all delivered products.

Who pays for the transportation?

In the case of a return via the "Opening the package upon delivery" service, shipping fees are covered by the seller.
 
The HERBARIS team,
They always await you with a wide range of home cleaning and personal care products, based only on ingredients provided by nature.
BIO detergents for white and colored laundry, for dishes , kitchen, floors , as well as soaps, shampoos and hair conditioners made from natural ingredients.