Some items in our store may be offered to you as a subscription, pre-order, or try before you buy. This cancellation policy sets out how you can modify or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the duration and frequency you select for your subscription. Your payment details will be stored securely and you will be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may automatically renew at the end of the period. If you do not want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. Order confirmation emails contain links to your order. You can manage your subscription in that section. Please refer to our return policy for more details on returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing an out-of-stock or soon-to-be-available product that is not yet in inventory. We may not collect any payment or collect a partial deposit at the time of checkout, memorize your payment method, and then fulfill the order and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can no longer cancel it, but you can request a full or partial refund. Please refer to our return policy for more details on returns and refunds.

Try Before You Buy

When you purchase an item with a try-before-you-buy option, we will authorize your payment method before fulfilling the order. You will have a certain period to decide if you want to keep the item. After this period, if you do not return the item, we will charge your payment method for the full amount.